Customer Service Policies
Welcome to the Third Coast Soccer Web Site (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Third Coast Soccer, LLC collectively, and its subsidiaries and/or affiliates ("Third Coast Soccer"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Third Coast Soccer.Third Coast Soccer and Third Coast Soccer, LLC and all other Third Coast Soccer trademarks appearing at this Site are trademarks of Third Coast Soccer. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
THIRD COAST SOCCER'S COMMUNICATIONS TO YOU
You agree that Third Coast Soccer may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Third Coast Soccer‘s products or services, or for such other purpose(s) as Third Coast Soccer deems appropriate.
Many of the products displayed at the Site are available in select Third Coast Soccer stores in the United States while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Third Coast Soccer stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.
LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Third Coast Soccer does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THIRD COAST SOCCER SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on thirdcoastsoccer.net that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your thirdcoastsoccer.net purchase you may return it with your invoice to any Third Coast Soccer store or by mail.
You agree to defend, indemnify and hold Third Coast Soccer harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
This Agreement is effective unless and until terminated by either you or Third Coast Soccer. You may terminate this Agreement at any time. Third Coast Soccer also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Third Coast Soccer's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Third Coast Soccer, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
RETURNS AND EXCHANGES
Third Coast Soccer will not be able to return or exchange any items after 30 days of purchase. All returns must be accompanied by a receipt - no exceptions. Returns for currency will be charged back to any credit card that the customer used. For checks and cash payments from the original purchase, a cash refund will be allowed up to $20. Any other refund or remaining balance will be issued in the form of a merchandise certificate (gift certificate).
Absolutely no returns will be accepted on closeout and clearance items. Exchanges will be made for sizing discrepancies only. In this event, if Third Coast Soccer is out of stock on any exchange for a sizing discrepancy, store credit will be issued. Any exchanges must be made within 30 days of purchase and accompanied by a receipt.
Absolutely no returns will be accepted for an item that has been customized. This includes, but not limited to, uniforms that require logos and numbering, jerseys that have numbering or player customization, bags with embroidery, etc. Please make sure that the item that you want fits or is exactly what you like before any customization is ordered. Please feel free to ask any of our associates for assistance.
All returns must be made with the original manufacturers packaging and be in sellable condition. We will be unable to process returns or exchanges for items whose condition we deem unsellable. Please do not affix any shipping labels directly to the manufacturers box, as this will negate any return.
Worn items will not be eligible for any type of return or exchange.
The customer is responsible for any shipping fees for returns or exchanges.
**We will only refund shipping charges if we’ve sent the wrong item.**
For in-line or new items, Third Coast Soccer will accept exchanges or store credit exchanges for defective items.
Absolutely no returns will be made for defective closeout items. A vendor contact number will be supplied to any customer to assist them in their return with the vendor.
NOTE: Closeout items, by nature, are items that are no longer in production and, for most suppliers, have expired warranties. For this purpose, some suppliers will not allow for any type of exchange, even on defective gear.
To return any Third Coast Soccer online purchase by mail:
1) Fill-out our Return/Exchange form. Click here for form.
2) Package the item for return with the return/exchange form and mail the items to:
Third Coast Soccer
3417 Ryan Street
Lake Charles, LA 70605
All orders are processed and shipped within 48 hours (usually by 24 hours) of payment. For orders that are special orders (orders that may come directly from the manufacturer, are on backorder, or are orders on items that will become available in the future) shipping and processing times will vary. Please remember that processing times will not include holidays.
MULTIPLE SHIPPING ADDRESSES
You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
Third Coast Soccer will not be able to accept payment by phone or internet for international customers. All payments must be made by either a postal money order (we do not accept Western Union money orders), or a cashier’s check. Payments will only be accepted in US Currency. Please fill-out an International Purchase form (click here) and mail the form and the correct payment amount to:
Third Coast Soccer
3417 Ryan Street
Lake Charles, LA 70605
Please email us ahead of time that you are sending payment and we will set aside your items and ship once payment is received. We will hold items for no longer than 10 business days.
Shipping Policies & Procedures
All orders from Third Coast Soccer, LLC are processed between 10am and 6pm CST, Monday thru Friday. All orders are processed and shipped within 48 hours (usually 24 hours) of payment. For all special orders (orders that come directly from the manufacturer or orders that are on backorder) shipping times will vary. Please remember that processing times will not include holidays. If there are any issues to your shipment, you will be notified immediately.
Third Coast Soccer, LLC exclusively uses United Parcel Service (UPS) or the United States Postal Service (USPS) for all of their shipping needs. We are sorry, but we cannot substitute any other carrier or use any of our customer’s shipping account numbers.
Our shipping fees are calculated by UPS’s or USPS's current residential shipping fees based on distance and weight. For an estimate of shipping charges, please visit www.ups.com or www.usps.com. For quotes, our address is: Third Coast Soccer, 3417 Ryan Street, Lake Charles, LA 70605.
Third Coast Soccer, LLC adds a small handling fee to cover the cost of handling and packaging. This added fee goes to insure that your items arrive in good, safe working condition.
NOTE: To help protect our customers against fraud, all shipments can only be delivered to the matching billing address. No ‘drop-shipments’ are allowed.
Regular ground shipping takes from 1-10 business days, depending on your distance from us (within the continental U.S.).
Sometimes you may need your items in a hurry and we offer USPS Expedited, UPS 3-Day Select, UPS 2-Day, and UPS Overnight Saver options to increase your shipping time. There are added fees for these expedited shipping services, please visit www.ups.com or www.usps.com for more details and estimated charges. Again, please allow 24 hours to get shipments out to you and consider that shipments cease during the weekends and holidays.
SHIPPING OPTIONS BY STATE:
At Third Coast Soccer, we don't want our customers to have to overpay for unnecessary shipping options, so we have made several states inelligible for some shipping options. For example, in Louisiana, UPS's Ground will get packages delivered everywhere in the state on the very next business day, so we have eliminated UPS Next Day, 2nd Day, and 3rd Day as an option for purchase. Several other states have had options eliminated as well. For complete pricing, please visit UPS.com for complete shipping estimates and use our home zip code of 70605. If you have any questions pertaining to this, please feel free to ask.